Do
- Check that access instructions came from Deluxe, through the booking channel or the contact on your reservation.
- Contact us first if anything about the handover feels different from what you were told.
- Tell us straight away if a key or code stops working, rather than asking a neighbour or a building employee.
Don’t
- Never accept keys from somebody who approaches you at the building, including anyone presenting themselves as security or maintenance.
- Never share your access code with another guest, a driver, or anyone who says they work for the building.
- Never send payment to anyone who contacts you outside your booking channel, whatever reason they give.
We tell you before you arrive exactly how you will get in. It comes from us, through the channel you booked on or the contact details on your reservation.
We never ask for payment in exchange for keys or a code. If someone does, it is not us — contact us before you do anything else.
This is a starter article. The specifics for your property or booking are held by your Deluxe contact — ask them, or use Ask above and we will point you to the right person.