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Referrals & commission · 7 readsCommission model: rates and qualifying bookingsHow Deluxe Holiday Homes calculates partner commission on guest-side bookings and landlord-side introductions, what makes a booking or introduction qualifying, and how volume tiers are reviewed.Read the article
Escalation & contacts · 7 readsEscalating a client issue during a stayHow to escalate a client issue to Deluxe Holiday Homes during a stay: who to contact 24/7, what information we need, what response you can expect by severity, and when we deal with your client directly.Escalation & contacts · 7 readsComplaints, compensation and service recoveryHow Deluxe Holiday Homes investigates complaints raised by guests you have booked, who authorises compensation or relocation, and how any goodwill settlement is recovered against your commission.Channels & availability · 7 readsChecking availability and quoting a clientHow to request live availability, obtain a net or gross quote, and hold a unit while your client confirms.
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018 articlesReferrals & commissionHow a referral is registered and when commission is paid.023 articlesChannels & availabilityWhere our inventory appears and how availability flows.031 articleBrand & assetsLogos, photography, and how to describe us.042 articlesEscalation & contactsWho to call, when, and what counts as urgent.053 articlesSuppliers & site accessGetting into buildings and working on our properties.062 articlesTerms & agreementsThe commercial terms of working with Deluxe.
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Brand assets, logo use and co-marketingHow to request approved Deluxe Holiday Homes logos and imagery, how to name us correctly in your campaigns, and what you may never publish or advertise on your own channels.Checking availability and quoting a clientHow to request live availability, obtain a net or gross quote, and hold a unit while your client confirms.Commission model: rates and qualifying bookingsHow Deluxe Holiday Homes calculates partner commission on guest-side bookings and landlord-side introductions, what makes a booking or introduction qualifying, and how volume tiers are reviewed.Complaints, compensation and service recoveryHow Deluxe Holiday Homes investigates complaints raised by guests you have booked, who authorises compensation or relocation, and how any goodwill settlement is recovered against your commission.Escalating a client issue during a stayHow to escalate a client issue to Deluxe Holiday Homes during a stay: who to contact 24/7, what information we need, what response you can expect by severity, and when we deal with your client directly.Getting paid: invoicing, VAT and payout cycleHow and when partner commission is confirmed, whether we self-bill or you invoice us, how UAE VAT is treated, and when and how payouts are made.How commission is calculatedThe basis commission is worked out on, and when it becomes payable.Joining the programme: application, vetting and account setupHow to apply as a Deluxe Holiday Homes referral partner: the documents we ask for, the licence and compliance checks we run, and how your account, contacts and portal access are set up.
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