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Property Amenities · 9 readsConcierge, transfers and extra services you can requestHow to request baby cots, extra bedding, laundry, additional cleaning and other add-on services, what they cost, and how to arrange transport to and from the airport.Read the article
Check-In & Check-Out · 8 readsCheck-in and check-out times, early arrival and late departureCheck-in is from 3:00 PM and check-out is by 11:00 AM for all property types (updated 1 October 2026), with early arrival or late departure available only on request, subject to availability and written confirmation.In your home · 7 readsGetting help: who to contact and whenCall or WhatsApp +971 (4) 392-0202 or email info@deluxehomes.com for anything at all — and call 999, 998 or 997 first in a real emergency.Leaving & checkout · 7 readsChecking out: steps, keys, rentals and luggageEverything you need to do on departure day - securing the home, returning keys and rented equipment, and arranging luggage storage before you leave.
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016 articlesProperty AmenitiesYour unit, what is in it, and the shared facilities you can use.022 articlesCheck-In & Check-OutStandard times, arriving early, leaving late, and what each costs.035 articlesArriving & getting inDirections, check-in time, keys and codes.046 articlesIn your homeAppliances, air conditioning, what is provided.051 articleWi-Fi & devicesGetting online, the TV, and smart-home controls.067 articlesPayments & depositsWhat you paid, what is held, and when it comes back.074 articlesLeaving & checkoutCheckout time, keys, and late departures.086 articlesHouse rulesNoise, visitors, smoking, and building regulations.
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Cancellations and refundsHow to find the cancellation policy attached to your booking, when a refund is due, how non-refundable rates and partner bookings work, and how long refunds take to reach you.Changing your reservation: dates, names and guest listContact our Reservation Department on +971 (4) 392-0202 or info@deluxehomes.com to change your dates, add or remove guests, or have your confirmation email resent.Check-in and check-out times, early arrival and late departureCheck-in is from 3:00 PM and check-out is by 11:00 AM for all property types (updated 1 October 2026), with early arrival or late departure available only on request, subject to availability and written confirmation.Checking out: steps, keys, rentals and luggageEverything you need to do on departure day - securing the home, returning keys and rented equipment, and arranging luggage storage before you leave.Coming back: returning-guest offers, updates and referralsHow to book another stay with us, what returning-guest offers may be available, how to hear about new properties first, and how to refer friends and family.Concierge, transfers and extra services you can requestHow to request baby cots, extra bedding, laundry, additional cleaning and other add-on services, what they cost, and how to arrange transport to and from the airport.Eating in and eating out: breakfast, kitchens and places nearbyBreakfast isn't included in any of our homes, but your kitchen is yours to use and food delivery apps cover every neighbourhood we operate in.Extending your stayTo add nights to a stay you're already on, message our reservations team on WhatsApp or call +971 (4) 392-0202 as early as you can — extensions depend on the property being free for those dates.
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