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Escalation & contacts · Deluxe Help Centre

Escalation & contacts

Who to call, when, and what counts as urgent.

2 articles

Complaints, compensation and service recoveryHow Deluxe Holiday Homes investigates complaints raised by guests you have booked, who authorises compensation or relocation, and how any goodwill settlement is recovered against your commission.25 Oct 2026 Escalating a client issue during a stayHow to escalate a client issue to Deluxe Holiday Homes during a stay: who to contact 24/7, what information we need, what response you can expect by severity, and when we deal with your client directly.25 Oct 2026

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