Every time a reservation is made for your property, you receive a confirmation. Read it the same day. It is much easier to fix a wrong date, a wrong unit or a wrong guest count before the guest travels than after they arrive.
Run this check on each booking
- Open the reservation confirmation as soon as it reaches you.
- Check the property name and unit number. Make sure the booking is for your unit and not a similar one in the same building.
- Check the check-in date and the check-out date.
- Check the number of guests against the occupancy limit for your unit.
- Check the rate and any fees shown against what you agreed for that period.
- Check the dates against anything you have already blocked, such as an owner stay or planned maintenance.
- If anything does not match, reply in writing and describe the mismatch. Do not wait for the arrival date.
- Save the confirmation with your other records for the property.
If you spot a clash
Report the clash straight away and say which detail is wrong and what it should be. Keep the original confirmation, so there is a record of what was first sent to you.
This article covers checking the confirmation only. For cancellation terms, changes to a confirmed booking and payment timing, read your own management agreement or ask your Deluxe Holiday Homes contact.