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Guests
Leaving & checkout
Checkout time, keys, and late departures.
4 articles
Checking out: steps, keys, rentals and luggage
Everything you need to do on departure day - securing the home, returning keys and rented equipment, and arranging luggage storage before you leave.
25 Oct 2026
Coming back: returning-guest offers, updates and referrals
How to book another stay with us, what returning-guest offers may be available, how to hear about new properties first, and how to refer friends and family.
30 Aug 2026
Extending your stay
To add nights to a stay you're already on, message our reservations team on WhatsApp or call +971 (4) 392-0202 as early as you can — extensions depend on the property being free for those dates.
30 Aug 2026
Reviews, feedback and sharing your experience
After check-out you'll get a guest satisfaction survey by email, and you can also review us on our website, Google or TripAdvisor - here's where each one goes and how your comments shape what we do next.
30 Aug 2026
