Do
- Tell us what was wrong as well as what was good - we can't fix what we don't hear about.
- Name the property or booking reference so we can match your comments to the right home.
- Mention anything about cleanliness, the Wi-Fi, the parking or the check-in experience.
- Tell us if a team member went out of their way for you - it gets passed on.
The short answer
After you check out, we email you a guest satisfaction survey. That's the quickest way to tell us how your stay went. If you'd rather post publicly, you can review us on our website, on Google or on TripAdvisor. And if you'd simply like to tell a person, message or call us on +971 (4) 392-0202 or email info@deluxehomes.com.
Where to leave your review
| Where | Best for | How to get there |
| Guest satisfaction survey | Detailed, private feedback on the home and our service | Emailed to you after check-out - just open it and answer |
| Our website | A public review of your stay with us | Leave a review on the Deluxe Holiday Homes website |
| A quick public star rating others will see when searching | Search for Deluxe Holiday Homes on Google and choose Write a review | |
| TripAdvisor | Travellers comparing places to stay in Dubai | Find our listing on TripAdvisor and add your review |
| Direct to us | Anything you'd rather say privately, or something we need to fix | WhatsApp or call +971 (4) 392-0202, or email info@deluxehomes.com |
Leaving your review, step by step
- Check your inbox after check-out for the guest satisfaction survey - look in spam or promotions if you don't see it.
- Answer the questions honestly, including the parts that weren't perfect. That's the most useful bit for us.
- Add anything specific: the apartment, the building, the check-in, the cleanliness, the team member who helped you.
- If you're happy to share it publicly too, post the same thoughts on our website, Google or TripAdvisor.
- If something needs an actual fix or a reply, message us directly rather than only leaving a review - that way we can act on it straight away.
Does your feedback actually matter?
Yes. Genuinely. Your comments are what tell us which homes need attention, which parts of our service are working and where we're falling short. Guest feedback is the main reason things change around here - so please be specific and please be honest.
Something went wrong during your stay?
Please don't wait for the survey. If there's a problem while you're still in the home - anything not working, anything not clean, anything you're unsure about - contact us at the time and we'll deal with it. A review after the fact is useful, but it's too late for us to make your trip better.
Feedback on a return stay
If you've stayed with us before, we'd especially like to hear how this trip compared. Use the same survey, our website, or contact us directly - and tell us whether the things you flagged last time were sorted.
Services you can still book while you're here
If your feedback is "I wish I'd known about this sooner" - here's what we can arrange. Call or WhatsApp +971 (4) 392-0202 to book any of these.
- In-room dining - hotel-style meals delivered to the home. Scan the QR code in your apartment to order online.
- Housekeeping - linen and towel changes, cleaning and sanitisation, plus extras like baby cots, beach towels, water gallons and other home items.
- Chauffeur drive - airport pick-up and drop-off, or a driver for the whole day, in the luxury car you prefer.
- Luxury car rental - sports and luxury cars by the hour or the day.
- Budget car rental - daily, weekly and monthly rates on budget cars in Dubai.
- Tours and excursions - Burj Khalifa At The Top, desert safari and much more.
- On-call doctors and nurses - home consultations, children's medical, physiotherapy, preventive healthcare, pharmaceutical delivery, IV infusion therapy, PCR tests and more.
- Luxury yacht services and boat tours - small boats for intimate trips up to 50+ foot yachts for groups.
- Home salon and spa - Balinese, Thai, foot and hot stone massage, facials, body scrubs, hammam rituals, nail services and hair treatments.
Apps worth having on your phone in Dubai
| App | What it does |
| Talabat | Food delivery across Dubai, Abu Dhabi and other UAE cities |
| Washmen | Same-day home pickup laundry and dry cleaning in Dubai and Abu Dhabi |
| InstaShop | Groceries delivered, typically in 30-60 minutes |
| Careem | Rides, food, shopping and payments in one app |
A note on trust
We're a licensed holiday homes operator regulated by DET (formerly DTCM), and honest guest reviews are a big part of how we keep our standards where they should be. Please write what you actually experienced - we'd rather have the truth than the five stars.
Contact us
- Phone or WhatsApp: +971 (4) 392-0202
- Email: info@deluxehomes.com
- Emergencies: contact local emergency services first, then tell us