Do
- Stop using the bath or shower until we've checked it.
- Photograph or film the water, the stain and the surrounding area.
- Send it to +971 (4) 392-0202 so we can assign a technician.
Don’t
- Don't try to seal, patch or tighten anything yourself.
- Don't ignore a small stain — it usually gets bigger.
- Don't remove, cover or take the batteries out of a smoke detector.
- Don't spray your own insecticide around the home — tell us and we'll handle it properly.
Most in-home problems are solved by a switch, a breaker or a 60-second reset. Try the quick checks below first. If they don't work, message us on WhatsApp with a photo or short video and we'll assign a technician as soon as possible.
Reach us any time
- Call or WhatsApp: +971 (4) 392-0202
- Email: info@deluxehomes.com
- Send a photo or a short video with your message — it lets us send the right technician with the right part the first time.
The 30-second check that fixes most things
- Check the appliance is plugged in and its own switch is turned on.
- Find the electrical/DB panel — usually near the main door — and look for a switch that has flipped down. Push it back up.
- Try another socket or appliance nearby to see whether the problem is the socket or the appliance.
- Switch the appliance off, wait about 60 seconds, then switch it back on.
- If it still doesn't work, send us a photo or video on WhatsApp at +971 (4) 392-0202.
Air conditioning: not cooling, or too cold
- Check the thermostat is set to cool and at the temperature you want — someone else in the home may have changed it.
- Check the air filter: if it looks dirty rather than clean, tell us and we'll have it cleaned or replaced.
- Close all windows and doors. Even a slightly open window stops the A/C cooling properly.
- Look for a reset button on the unit. If there is one, press it before turning the A/C on again.
- No reset button? Turn the thermostat off for 5 to 10 minutes, then turn it back on.
- Still not cooling? Call or WhatsApp +971 (4) 392-0202.
Water leaking from the A/C
- Turn the air conditioner off straight away.
- Put a towel or container under the drip to protect the floor and furniture.
- Call or WhatsApp us on +971 (4) 392-0202.
No need to panic — a leaking indoor unit is common. Just don't keep it running: water builds up and can damage the unit.
Can't find the thermostat or A/C remote
Have a full look around the home first — drawers, bedside tables, under cushions and sofa seats. If it's genuinely not there, call or WhatsApp +971 (4) 392-0202 and we'll bring a replacement.
No hot water
- Find the service panel and check the water heater's circuit breaker.
- If the breaker has tripped, switch it fully off, then back on.
- Give the heater time to warm up before testing the tap again.
- If there's still no hot water, send us a photo and a video of the thermostat on WhatsApp at +971 (4) 392-0202.
Low water pressure
- Test more than one tap — if it's only one, the issue is likely that outlet, not the home.
- Locate the pressure-reducing valve, usually close to the water meter, and make only slight adjustments if the gauge reading is low.
- If the pressure doesn't improve, send a photo or video to +971 (4) 392-0202.
Leaks, cracks and water damage
Water pooling around the bathtub, or stains appearing on bathroom walls or the ceiling, usually mean a crack or hole letting water escape. The same goes for damaged pipe insulation.
Kitchen appliances
| Problem | First thing to try |
| Fridge or freezer not working | Check the circuit breaker. If it's pulled down, push it back up to the "On" position. |
| Stove won't light | Find the gas switch button in the kitchen area and press it on. Then press the gas button on the stove — no lighter needed. If it still won't light, it usually needs a simple reset; message us and we'll walk you through it. |
| Toaster, kettle or small appliance dead | Test another socket in the home. If others work, check the electric/DB panel near the main door for a switch that's down and push it up. |
| Kitchen exhaust fan not working | Look for a switch inside the cabinet above the hob, or on the kitchen wall, and make sure it's on. |
| Water dispenser/cooler not working | Make sure it's fully plugged in, check the switches on the back are on, then switch off and unplug, wait 30 seconds, plug back in and switch on. Check the water temperature a few hours later. |
If the fix above doesn't work, send a photo or video to +971 (4) 392-0202 and we'll send a technician.
Washing machine door stuck shut
- Check the machine is plugged in and its switch is on.
- Restart the machine.
- Press the door firmly closed — sometimes the machine doesn't register the door as shut and stops the cycle.
- If the door still won't release, send a photo or video to +971 (4) 392-0202.
TV not working
- Check the TV is powered on and the wall switch is turned on.
- Press the source/input button on the remote and cycle through to see which source the TV is on.
- Check the TV box is switched on and all cables at the back of the TV are pushed in properly.
- Find the HDMI cable and try moving it between HDMI 1, 2 and 3, checking the matching source each time.
- Still nothing? Send a photo or video to +971 (4) 392-0202.
If the remote batteries are dead, just message +971 (4) 392-0202 with a photo of the remote and we'll bring replacements.
Wi-Fi not working
Wi-Fi is complimentary in every home. Some newer properties run on a 5G SIM router until the permanent line is installed. Before you message us, check these three things — the answers help us fix it faster.
- Can you see the network name on your phone?
- Can you connect to the network but the internet doesn't load?
- Can you find the Wi-Fi router — a white box with a du or Etisalat sticker? If yes, take a photo of the top and the bottom of it.
- Unplug the router's power adaptor from the socket.
- Wait 60 seconds.
- Plug it back in and wait another 60 seconds.
- Reconnect your device to the Wi-Fi.
- If it still won't connect, call or WhatsApp +971 (4) 392-0202 with your answers and router photos so we can raise it with the service provider.
We can't guarantee a specific speed, but connections are generally fast.
Building access card not working or lost
- Go to the building reception or security desk and ask them to check the card is activated — this is the most common cause.
- If they can't activate it, call or WhatsApp +971 (4) 392-0202 and we'll arrange a replacement.
Safe not working, or missing
- Look for a manual or instruction card near the safe — most models have a simple reset sequence printed on it.
- If you still can't open or set it, send a photo or video to +971 (4) 392-0202.
- If there's no safe in the home at all, let us know the same way and we'll follow up.
Insects, smoke detectors and other safety items
For cockroaches, lizards or other insects, and for anything wrong with a smoke detector, don't wait — send a photo or video to +971 (4) 392-0202 and we'll assign a technician straight away.
What to send us
- Your name and the property you're staying in
- A clear photo, and a short video if the problem is intermittent (a noise, a drip, a flicker)
- What you've already tried from the steps above
- The best time for a technician to visit
We're licensed by DET (formerly DTCM) and our maintenance team is here throughout your stay. Nothing is too small to report — if something doesn't feel right in the home, message us on +971 (4) 392-0202 or email info@deluxehomes.com and we'll take care of it.