Do
- Give us your TRN, or written confirmation that you are not VAT-registered, before your first invoice.
- Tell us in writing within 7 days if your VAT registration status, TRN, legal name or place of establishment changes.
- Keep your trade licence copy with us current — we cannot pay against an expired licence.
- Keep copies of statements, invoices and remittance advices for the period required under UAE law — 5 years.
- Reconcile each remittance against the statement it settles and flag shortfalls within the query window.
- Ensure the booking or referral reference is captured at the time of booking — unreferenced bookings cannot be attributed retrospectively.
Don’t
- Do not invoice for pending or unconfirmed commission.
- Do not combine multiple statement periods on one invoice.
- Do not vary the amount from the statement — if you disagree, raise a query first and invoice the agreed figure afterwards.
- Do not issue your own invoice if you are on self-billing; duplicate documents delay the whole run.
- Do not change bank details by email alone (see below).
This article explains the commercial back office of your partnership with Deluxe Holiday Homes: when a commission becomes payable, how the paperwork is raised, how VAT is handled in the UAE, and when the money reaches your account. It applies to travel agencies, concierge services, corporate partners and real estate brokers working with us on a referral or reseller basis.
Your signed partner agreement takes precedence over this page in the event of any conflict. Rates and any bespoke terms are set out there, not here.
When commission is earned and confirmed
Commission moves through three states. Only confirmed commission is invoiced and paid.
| State | What it means | Payable? |
| Pending | The booking or introduction is attributed to you but the stay has not completed, or the owner contract has not commenced. | No |
| Confirmed | The qualifying event has occurred and the payable amount is locked. | Yes |
| Reversed | The booking was cancelled, refunded, charged back, or the referral did not convert. | No — and reversed against future statements if already paid |
The qualifying event that moves commission from pending to confirmed differs by partner type:
- Guest-side partners (travel agencies, concierge, corporate, OTA-style referrals): commission is confirmed when the guest has checked out after a completed stay and the full accommodation amount has been collected and cleared
- Landlord-side partners (real estate brokers referring owners): when the owner has signed the management agreement and the unit is onboarded, DET-licensed and live for bookings
Commission is calculated on net accommodation revenue — excluding VAT, the Tourism Dirham and government fees, security deposits, cleaning and linen charges, extras, processing fees and any discount or goodwill given — at the rate stated in your partner agreement.
Your commission statement
We issue a commission statement covering each period. It is the source document for the invoice — check it before anything is raised.
- Statement period and issue date
- Booking or referral reference, guest or owner name, property
- Stay dates or contract commencement date
- Commissionable base per line
- Commission rate and amount
- Reversals and adjustments carried from earlier periods
- Net amount payable
Statements are issued monthly, on or before the 10th, for the previous calendar month.
Query window
- Review the statement line by line on receipt.
- Raise any dispute in writing to partners@deluxehomes.com within 14 calendar days of the statement date, quoting the statement number and the affected booking references.
- Undisputed lines proceed to invoicing and payment on the normal cycle — a query on one line does not hold the rest of the statement.
- We respond and, where an adjustment is agreed, apply it to the current or next statement.
Self-billing or partner invoice
Which route applies to you is set in your partner agreement. Do not assume — confirm before your first statement.
| Route | Who raises the document | What you do |
| Self-billing | Deluxe Holiday Homes raises a self-billed tax invoice in your name on your behalf | Check it, confirm your details are current, do not issue your own invoice for the same amount |
| Partner invoice | You raise a tax invoice on us | Match it exactly to the statement, quote the statement number, send to the address below |
If you invoice us
Send the invoice to accounts@deluxehomes.com with the statement number in the subject line. It must show:
- Your full registered legal name and trade licence details
- Your registered address and country
- Your TRN (Tax Registration Number) if you are VAT-registered in the UAE, or a clear statement that you are not registered
- Our full legal entity name and address as the recipient — Deluxe Holiday Homes Rental LLC, Office 701, Code Business Tower, Al Barsha 1, Dubai, UAE
- Invoice number and invoice date
- The statement number and period being invoiced
- Description of services (commission for the stated period)
- Net amount, VAT amount and rate (or the applicable zero-rating / out-of-scope note), and gross total
- Currency
- Your full bank details, matching the beneficiary account we hold on file
VAT treatment in the UAE
VAT treatment depends on where your business is established and whether you are registered for VAT in the UAE. The general framework is below, but the correct treatment for your specific arrangement is stated in your partner agreement.
| Your status | Treatment of your commission |
| UAE-established and VAT-registered | Standard-rated at 5%; your TRN must appear on the invoice |
| UAE-established, not VAT-registered | Invoice without VAT, with a written confirmation of non-registration on file |
| Established outside the UAE | Outside the scope of UAE VAT, so no UAE VAT on your invoice; we need your home-country registration and a declaration that you have no UAE establishment |
We do not give tax advice. If you are unsure of your obligations under UAE VAT law, take advice from your own tax adviser or the Federal Tax Authority.
Payout cycle
| Item | Detail |
| Payment run | The 25th of each month, or the next working day if the 25th is a non-working day |
| Period covered | Commission confirmed in the previous calendar month |
| Payment terms | Within 30 days of a valid invoice |
| Cut-off for invoices | Invoices received by the 20th are paid in that month's run |
| Minimum payout threshold | AED 500 — balances below it roll forward to the next run |
Invoices that arrive after the cut-off, or that are returned for correction, roll into the following run.
Payment methods and currency
- Bank transfer to your registered business account — local UAE transfer as standard, international (SWIFT) transfer by agreement
- Settlement currency: AED by default; USD by written agreement for partners established outside the UAE
- Conversion and correspondent bank charges: you bear currency conversion and intermediary bank charges; we pay only our own bank's fee
We pay to a business account in the same legal name as the invoicing entity. We do not pay commission to personal accounts or to third parties.
Changing your bank details
- Send the change request in writing from your registered contact email to partners@deluxehomes.com.
- Attach a bank letter or account confirmation on the bank's letterhead showing the account name, number, IBAN and SWIFT.
- Expect a verification call back to a phone number already on our file — answer it, or the change will not be processed.
- Allow 5 working days for bank-detail verification before the next payment run; changes received later apply to the following run.
Records and audit
Common reasons a payout is delayed
| Cause | Fix |
| Expired trade licence on file | Send the renewed licence before the next cut-off |
| Missing or invalid TRN on a VAT-charging invoice | Reissue the invoice with a valid TRN |
| Invoice amount does not match the statement | Raise a query, then reissue at the agreed figure |
| Beneficiary name differs from the invoicing entity | Correct the invoice or complete bank detail verification |
| Invoice received after cut-off | Included in the following run |
| Balance below the minimum threshold | Rolls forward to the next period |
Who to contact
- Statement queries, invoicing and payment status: partners@deluxehomes.com
- Phone / WhatsApp: +971 (4) 392-0202
- Always quote your partner name and the statement or invoice number
In an emergency, contact local emergency services first.