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Maintenance & inspections · Deluxe Help Centre
Landlords
Maintenance & inspections
What we fix, what we ask you first, and how often we check.
5 articles
Deep cleaning, inspections and preventive maintenance
How your unit is inspected, deep-cleaned, pest-treated and serviced between guests, what we cover routinely, what we bill to you, and what you need to approve.
25 Oct 2026
Guest damage and deposit claims on your property
How guest damage is documented after check-out, when a security deposit or an OTA claim is used to recover the cost, and what we treat as fair wear and tear at your expense.
25 Oct 2026
Linen and towels: standards, replacement cycle and laundry
The linen and towel specification used in every property we manage, how often sets are retired and replaced, and the professional laundry that services them.
30 Aug 2026
Lost Keys: Replacement and Fees
Lost keys are replaced within 24 hours for 200 AED, and a landlord may waive the fee once per year.
25 Oct 2026
Maintenance requests, approvals and spend limits
How guest-reported and inspection-found faults reach our maintenance team, the spend threshold below which we repair immediately without asking you, and how larger works are quoted and approved by you before any money is spent.
25 Oct 2026
