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Landlords
Onboarding your property
What happens between signing and going live.
6 articles
How guest check-in, check-out and guest communication work in your property
How Deluxe Holiday Homes meets your guests, registers them with DET (formerly DTCM), handles ID checks and the departure-to-arrival turnaround, and why guest communication runs through our team rather than through you.
25 Oct 2026
How this help centre works for landlords
Where to find answers about your property, and what needs a sign-in.
30 Aug 2026
Onboarding your property: from signed contract to first booking
A stage-by-stage guide to onboarding your property with Deluxe Holiday Homes, from signed management contract through DET (formerly DTCM) permit, inspection, styling, photography and listing go-live.
25 Oct 2026
Standardized items: what we install and what you should remove
Every unit we manage carries a fixed set of items we supply — hotel-grade linen and towels, standardized safe boxes and standardized kitchenware — and your own equivalents must be removed before handover.
25 Oct 2026
What a holiday home is and how our management model works
The DET (formerly DTCM) definition of a holiday home, the legal terms used throughout this hub, and exactly what our management service covers for your property.
30 Aug 2026
Your account manager: reviews, feedback and raising a complaint
How guest reviews reach you, where to send feedback on service quality, and the exact escalation path — including the three-working-day response commitment — when you need to raise a complaint with management.
25 Oct 2026
