Do
- Clear all personal items from storage areas, wardrobes and drawers before the unit is handed over.
- Arrange your own off-site storage for anything you want kept — we do not hold storage space in the buildings.
- Leave furniture, appliances and decor in place if they are presentable and in working order.
- Tell us in advance about any item you consider high-value or irreplaceable, so it can be removed rather than put into service.
Don’t
- Do not leave your own bed sheets, pillowcases or duvet covers in the property.
- Do not leave duvets, pillows or mattress protectors.
- Do not leave your own towels or bath mats.
- Do not leave personal or sentimental crockery, glassware or cutlery — breakage is expected, not exceptional.
- Do not leave personal belongings, documents or valuables in cupboards, wardrobes or the safe.
Since 1 April 2022, every property we manage — existing and newly onboarded — carries a fixed inventory of items supplied by us. These are not preferences. They are the items that make daily laundry processing, instant replacement and fair guest charging possible across the whole portfolio.
Everything outside that fixed list can stay yours, provided it is presentable and in working condition.
The standardized inventory at a glance
| Item | Supplied by | Your own version |
| Bed sheets and towels (incl. duvets and pillows) | Us | Must be removed |
| Bath mats | Us | Must be removed |
| Safe box | Us | Replaced by ours |
| Kitchenware — glasses, plates, crockery, cutlery | Us | Must be removed |
| Furniture, appliances, decor, soft furnishings | You | Kept, if presentable and working |
Definitions used above: cutlery means eating and serving utensils — knives, forks, spoons. Crockery means plates, dishes and other eating and serving tableware.
1. Standardized linen
We supply hotel-grade bed linen and towels to every property. Retail linen is not built for the wash cycle a short-let unit goes through, and mixed sets cannot be tracked.
- Hotel-grade linen withstands repeated commercial laundering; retail sets degrade within weeks.
- A single standard means nothing gets misplaced — we process 1,000+ items with laundry companies daily, and non-standard pieces cannot be identified or returned to the right unit.
- Replacement is instant and affordable, with zero downtime for your unit.
- We buy at discounted rates and equip all properties with identical items.
Our current buying standards
| Item | Specification |
| Bed sheets | 240 thread count, polycotton 80/20% |
| Towels | 600 gsm, 100% cotton |
| Bath mats | 900 gsm |
2. Standardized safe boxes
Ordinary retail safe boxes are impractical in hospitality and create liability for both of us. Roughly one guest in three locks the safe and forgets the PIN — usually at check-out, with a flight to catch. Restoring access then depends on a physical security key. If that key fails or is lost, the only remaining option is breaking the safe open to recover the guest's belongings, which damages your asset and escalates the complaint.
Our hotel-grade safe boxes add three layers of protection:
- Simplified operation with instructions embedded on the unit, so guests set their own PIN without assistance.
- If the PIN is forgotten, the duty supervisor retrieves the unique MASTER CODE from a secure file and provides it remotely — access is restored instantly. A new unique master code is set when the guest checks out.
- In an emergency — for example, a low battery where the master code will not work — our Security Supervisor holds a MASTER KEY to restore physical access.
3. Standardized kitchenware
Seven guests out of ten unintentionally break at least a glass or a plate during their stay. With landlord-supplied kitchenware, that creates three problems:
- Matching models are usually impossible to source, so we either replace the single broken piece and leave the set mismatched, or replace the entire set to keep the presentation intact.
- Sets are often incomplete, or expensive enough that charging a guest for one broken plate becomes a dispute rather than a routine settlement.
- Sets are sometimes excessive, with the expectation that we account for every individual piece at each check-out. Our Guest Relations Officer inspects fully at every check-in and check-out, but counting each knife, fork and spoon is not workable at portfolio scale.
With standardized kitchenware:
- We buy professional, durable, low-cost items in bulk at volume discounts.
- Each property type has a set count of spoons, forks, knives and crockery, so housekeepers, inspectors and GROs simply replenish what is missing or broken.
- A studio or 1-bedroom apartment holds a simple fixed set that can be topped up on the spot.
- Because unit prices are low, guests accept charges for a broken glass or cup as reasonable, and we can quote instantly at check-out — no calls to you, no hunting for a discontinued custom piece.
What you must remove before handover
Practical points
- Standardized items remain part of the operating inventory for the property throughout the management term.
- Guest-caused breakage of standardized kitchenware is quoted and settled with the guest at check-out, at our low replacement rates — you are not contacted for each incident.
- Linen and towels are rotated through the laundry cycle continuously; individual sets are not assigned permanently to your unit.
The standardised install — linen, safe box, kitchenware — is at your cost and the items belong to you. Depending on what was agreed when you signed, the cost may be deducted from your payout.
Compliance
Standardized items support the guest-facing standard we are required to maintain as a DET (formerly DTCM) licensed holiday homes operator, and keep every unit in the portfolio inspection-ready at all times.
Questions
If you are unsure whether a specific item should stay or go, contact us before handover rather than after — removing items once the unit is live means blocking dates.
- Phone / WhatsApp: +971 (4) 392-0202
- Email: info@deluxehomes.com
In an emergency, contact local emergency services first.