Do
- Check the bedroom drawers first if you can't find the hairdryer.
- Check around the washing machine — including nearby cupboards — before reporting a missing vacuum cleaner.
- Message us on WhatsApp at +971 (4) 392-0202 if something listed for your home isn't there. We'll send a technician over right away.
Every Deluxe home is fully furnished and equipped before you arrive. Some things are standard across all our properties; other items — coffee machines, private pools, extra facilities — depend on the individual home. The exact list for your unit is in your booking confirmation and on the property listing you booked from.
In every Deluxe home
- Complimentary Wi-Fi — no charge to you, and high speed in general (no specific speed is guaranteed). A newly opened property may temporarily run on a 5G SIM router until the permanent line is installed.
- Central air conditioning
- Kitchen appliances
- Toiletries
- Full furnishing and equipment throughout
- A parking spot, usually in the building's underground car park
Exception. A very small number of buildings have no parking spot, or a spot located outside rather than underground. If parking matters to you, check your booking confirmation or ask us before you travel.
What varies by property
Each home is advertised individually, so these depend on the listing you booked:
| Item | What to expect |
| Coffee machine | Only in homes where the listing says so — check your property's features. |
| Private pool | Most of our villas have one. Contact our Reservations Team to confirm for a specific villa. |
| Pool cooler | Not available. We do not currently have a cooling system for any of our properties with private pools. |
| Building facilities (gym, shared pool, etc.) | As provided by the building; listed in your property details. |
Where to find the exact list for your unit
- Open your booking confirmation — it lists the booking details and the property's facilities and amenities.
- Check the property listing you booked from for the full feature description.
- Still unsure? Message us on WhatsApp at +971 (4) 392-0202 or email info@deluxehomes.com and we'll confirm for your specific home.
Where things are kept in the home
| Item | Usual location |
| Hairdryer | Inside the drawers in one of the bedrooms. |
| Vacuum cleaner | In or around the area where the washing machine is. Check the surrounding cupboards and shelves before assuming it's missing. |
If something is missing or not working
Contact our guest support team on WhatsApp or by phone at +971 (4) 392-0202, or email info@deluxehomes.com. Tell us the property name and what's missing, and we'll arrange for it to be delivered, replaced or repaired.
In an emergency — fire, gas, flooding, medical or security — contact local emergency services first, then let us know.