Do
- Ask as early as you can — cots, high chairs and fold-up beds depend on availability on your dates.
- Keep the request in writing (WhatsApp or email) so the price and the confirmation are recorded.
- Tell us if you need the item at a specific time, such as before a late-night arrival with a baby.
Don’t
- Don't assume an item is confirmed until you have our written confirmation.
- Don't move furniture or bedding between apartments yourself — ask us instead.
You can add extra services to your stay at any time — at booking, before arrival, or mid-stay. The fastest way is to message our Guest Support team on WhatsApp at +971 (4) 392-0202. Most items are subject to availability and carry a charge, which we always confirm to you before anything is delivered.
How to request an extra service
- Message or call Guest Support on +971 (4) 392-0202 (call or WhatsApp), or email info@deluxehomes.com.
- Tell us the name on the booking, your property and your dates.
- List what you need and how many — for example "one baby cot and one extra bath towel set".
- Tell us when you need it, and whether someone will be at the apartment to receive it.
- Wait for our written confirmation of availability and the exact price before we proceed.
- Once you confirm, we arrange delivery to the apartment and settle the charge with you.
What you can request
- Baby cot (pack & play) and high chair
- Fold-up bed, supplied with a linen and towel set and guest amenities
- Extra blankets, pillowcases, bed sheets, duvet covers and mattress toppers
- Extra bath towels, hand towels and beach towels
- A full replacement linen and towel set
- Additional cleaning during your stay, with or without a linen and towel change
- Laundry
- Coffee capsules and water gallons
- Early check-in and late check-out
Prices
There are no hidden charges on your stay. These are the standard rates for add-on items. All prices are in AED.
| Item | Price | Price incl. VAT |
| Baby cot (one-time charge, per piece) | 150 | 157.50 |
| Baby high chair (one-time charge, per piece) | 150 | 157.50 |
| Foldable bed with 1 linen and towel set for 1 person and 1 set of amenities (one-time charge) | 250 | 262.50 |
| New linen and towel set for 1 person (1 pillow, 1 pillowcase, 1 bed sheet, 1 blanket, 1 bath towel, 1 hand towel) | 90 | 94.50 |
| New linen and towel set for 2 people (2 pillows, 2 pillowcases, 2 bed sheets, 2 blankets, 2 bath towels, 2 hand towels) | 170 | 178.50 |
| 1 king/single bedsheet + 1 king/single duvet cover | 50 | 52.50 |
| Blanket (per piece) | 15 | 15.75 |
| Pillowcase (per piece) | 10 | 10.50 |
| Bath towel set (per piece) | 20 | 21.00 |
| Hand towel (per piece) | 10 | 10.50 |
| Beach towel (per piece) | 20 | 21.00 |
| Mattress topper — king | 200 | 210.00 |
| Mattress topper — single | 150 | 157.50 |
| Coffee capsules | 50 | 52.50 |
| Water gallon (per piece) | 15 | 15.75 |
Additional cleaning during your stay and laundry are also available on request. Ask Guest Support for a quote for your apartment and dates.
Early check-in and late check-out
Both are possible but never automatic. They depend on availability around your dates and are decided case by case, and a charge of up to a full night may apply.
Airport transfers and getting around
We don't run our own shuttle or cab service. Most of our properties sit close to public transport, and ride-hailing apps work well across Dubai — Careem, Uber and Hala are the ones guests use most. Download one before you land so you can book straight from the terminal.
If you'd like help working out the best way to reach your apartment from the airport, message Guest Support and we'll point you in the right direction.
On request we can arrange a private, chauffeur-driven airport transfer through a third-party provider. Message Guest Support with your flight details and we confirm the price in writing before anything is booked.
Tours, restaurants and reservations
A dedicated Guest Relations Officer meets you at check-in and walks you through the apartment and the building, and they're happy to share local recommendations. We have a team member who handles guest reservations, so ask Guest Support if you'd like help with a booking.
We do not provide a resident caretaker-style concierge at the property.
Tour booking is live: through Guest Support you can book tours and excursions (Burj Khalifa At The Top, desert safari and more), yacht charters and boat tours, and in-home salon and spa treatments.
What we can't provide
- Luggage storage — we don't offer it, and the buildings don't hold luggage either. We can point you to third-party storage companies in the city.
- A dedicated shuttle or cab service.
- An on-site concierge or caretaker at the property.
Contact us
- Phone or WhatsApp: +971 (4) 392-0202
- Email: info@deluxehomes.com
In an emergency, contact local emergency services first, then let us know.