Don’t
- Do not attend the property yourself to resolve an overstay or an access dispute.
- Do not issue codes or keys to third parties while the unit is under management — it breaks the access chain we are accountable for.
Every property we take under management is fitted with the DLX Smart Lock. This is not a convenience upgrade — keyless, trackable access is a regulatory condition of operating a holiday home in Dubai, and it is the mechanism by which we control who enters your asset and when.
Why the lock is mandatory
DET (formerly DTCM) requires all short-term rental properties to provide a secure keyless access system, protecting both landlord and guest. The DLX Smart Lock is fully compliant with the relevant regulations, including:
- SIRA's "Security Requirements for Holiday Homes and Similar Facilities"
- DET (formerly DTCM) smart check-in standards for vacation homes and corporate housing
To meet that mandate, the lock must deliver three things, and it does:
- Remote code generation and deactivation
- Secure, trackable access
- Integration with our property management systems
What is installed
| Feature | What it means for your unit |
| 100% keyless access | Guests enter with a unique digital code, or through the app. No physical key circulates. |
| Remote access management | Codes are created and cancelled from mobile or desktop, without anyone travelling to the door. |
| Time-limited codes | Codes expire automatically at the end of the booking. |
| Battery operated | Long-lasting performance with low-battery alerts, so the unit is serviced before a failure. |
| Stylish, modern finish | Designed to sit correctly on a high-end door without looking industrial. |
How access codes are issued and revoked
- Each guest receives a unique digital code tied to their booking.
- The code is programmed to expire at the end of that booking — the code dies with the reservation, it does not need to be manually cancelled.
- Code duration can be customised through the app where a stay requires it.
- Staff and service access (housekeeping, maintenance, inspections) is issued the same way: individual, time-bound, and revocable from our side at any moment.
If a guest overstays
Access codes expire on the agreed check-out date. If a guest remains without a prior arrangement, Deluxe Holiday Homes handles the situation directly. You are not required to take any action, attend the property, or contact the guest. Once the matter is filed with the Department of Economy and Tourism (DET), our Landlord Support team tells you in writing, keeps you informed at each later step, and tells you when it is closed.
Entry logs and your visibility
While the property is under our management, landlords do not have access to real-time entry and exit logs. Only Deluxe Holiday Homes can view this data. This protects the privacy of paying guests and keeps a single, defensible record of who entered the unit — which is what a regulator or an insurer will ask for if there is ever an incident.
Remote management rights after handover
Landlord access to remote management is granted after property handover. Until handover is complete, code issuance sits entirely with our operations team.
Your original keys
We do not keep your original physical keys. Once the smart lock is fitted they are disposed of, unless you ask us beforehand to deliver them to you.
Connectivity
Wi-Fi is recommended so the lock syncs in real time with our systems. If connectivity drops temporarily, the lock continues to function over local Bluetooth, so a router fault never leaves a guest standing outside your door.
Frequently asked
| Question | Answer |
| Do DET (formerly DTCM) and SIRA approve the DLX Smart Lock? | Yes. It is fully compliant with all relevant regulations, including SIRA's requirements for hotels and short-term rentals. |
| Can I monitor who enters my property? | Not while the unit is under our management. Logs are released to you when management ends. |
| How long do access codes last? | Each code expires at the end of the guest's booking. Duration can be customised via the app. |
| Does the lock need Wi-Fi? | Recommended for real-time syncing, but it works on local Bluetooth during temporary outages. |
Contact
- Phone / WhatsApp: +971 (4) 392-0202
- Email: info@deluxehomes.com