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In your home · Deluxe Help Centre
Guests
In your home
Appliances, air conditioning, what is provided.
6 articles
Getting help: who to contact and when
Call or WhatsApp +971 (4) 392-0202 or email info@deluxehomes.com for anything at all — and call 999, 998 or 997 first in a real emergency.
25 Oct 2026
Housekeeping, linen, waste disposal and deliveries
How your home is cleaned before you arrive, what to do with used linen and towels, where to take your rubbish, and how to arrange parcel deliveries during your stay.
30 Aug 2026
Lost Keys: Replacement and Fees
Lost keys are replaced within 24 hours for 200 AED, and a landlord may waive the fee once per year.
25 Oct 2026
Quick fixes before you call: A/C, water, kitchen, TV and Wi-Fi
Simple checks you can run yourself for A/C, hot water, leaks, kitchen appliances, TV and Wi-Fi — and exactly when to hand the problem to our maintenance team on +971 (4) 392-0202.
30 Aug 2026
Reporting a problem, damage or lost property
Report anything wrong — a missing item, a maintenance fault, accidental damage or forgotten property — to Guest Support on +971 (4) 392-0202 (call or WhatsApp) as soon as you notice it, and we'll arrange a fix.
25 Oct 2026
Using appliances and utilities: hot water, A/C, gas and more
How to switch on the hot water, run the A/C, find the gas meter and use the appliances in your holiday home, plus what your reservation already covers.
25 Oct 2026
