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Payments & deposits · Deluxe Help Centre
Guests
Payments & deposits
What you paid, what is held, and when it comes back.
7 articles
Cancellations and refunds
How to find the cancellation policy attached to your booking, when a refund is due, how non-refundable rates and partner bookings work, and how long refunds take to reach you.
25 Oct 2026
Changing your reservation: dates, names and guest list
Contact our Reservation Department on +971 (4) 392-0202 or info@deluxehomes.com to change your dates, add or remove guests, or have your confirmation email resent.
30 Aug 2026
Fees, the Tourism Dirham Fee and invoices
A full breakdown of what you can be charged for your stay, how the Tourism Dirham Fee works, and how to request an invoice or receipt.
8 Oct 2026
How to book a stay
Book directly on our website or through a travel partner, with the documents, minimum stay, minimum age and last-minute rules explained.
30 Aug 2026
Reservation terms, privacy and staying safe from scams
The terms you agree to when you book with us, how we handle your personal and payment data, and the three scam patterns to watch for — we will never phone you for a card number or ask for a gift card.
25 Oct 2026
Security deposit, pre-authorisations and card holds
A security deposit applies to every booking except Airbnb and Homes & Villas by Marriott International reservations, and it is usually taken as a temporary card hold (pre-authorisation) rather than a real charge.
25 Oct 2026
Ways to pay: cards, bank transfer, USDT, cheques and currencies
We accept cards, bank transfer, cash, UAE cheques and USDT, with full payment due at least 14 days before arrival.
30 Aug 2026
