Do
- Send photos where the details and the photo are clearly readable — blurred or cropped documents will be sent back to you.
- Send the documents as soon as you book, not on the day of arrival.
You can book directly on our website in a few minutes, or ask us to set the booking up for you. If you booked through a travel partner or an online travel site, your reservation still runs through us — we just need a few details from you before arrival.
Book directly with us
- Browse the properties on our website and filter by your dates, location and property type.
- Open the property you want and check the minimum stay for your dates — it changes by property and by season.
- Click the booking button. You'll see the full cost, including all fees, before you pay.
- Complete payment. We accept card payment, and we also accept USDT if you prefer to pay in crypto.
- Watch for your confirmation email — it arrives shortly after payment with the full booking details.
- Send us the guest details and ID documents we ask for so we can register your stay and prepare your arrival.
Prefer to talk to a person? Call or WhatsApp us on +971 (4) 392-0202, or email info@deluxehomes.com, and we'll find the right property and complete the booking with you.
Booking through a partner
We work with travel agencies, concierge services, travel partners and corporate partners, as well as the major online travel sites. If you booked that way, your reservation is valid and we'll contact you about arrival exactly as we would for a direct booking.
- Your cancellation and refund terms are the ones set by the partner you booked with, not ours.
- For direct bookings, our Refund Policy page on the website applies.
- We still need the same ID documents and guest details from you before check-in.
- If you booked through Airbnb or Homes & Villas by Marriott International, no security deposit is taken.
- For direct bookings and other booking channels, a security deposit is collected by cash or credit card at physical check-in.
What we need from you
We confirm the identity of the lead guest on every booking, and we need ID for everyone staying so your stay can be registered as required by DET (formerly DTCM) and by the building community.
- Full name of the lead guest
- Email address
- A confirmed phone number we can reach you on
- A clear photo of a government-issued ID for the lead guest
- ID documents for every other guest staying, adults and children
- Your agreement to the House Rules
Minimum stay
Some properties have a minimum number of nights, and it can change with the season and with availability. The minimum stay for your dates is shown during the booking process on the website, and we'll tell you upfront if you book with us by phone or email.
Minimum age
You must be 18 or over to stay on your own. Guests under 18 are very welcome when they're accompanied by an adult for the stay.
- The lead guest on the reservation must be at least 18 years old.
- If you're booking a stay for a family member under 18, the reservation must be in your name and we need your written approval.
- Anyone under 18 must be accompanied by an adult at check-in and throughout the stay.
Last-minute bookings
Yes, we take last-minute requests, and we'll do everything we can to get you in quickly. There are a few conditions you need to accept when you book at short notice.
- Your preferred check-in time can't be guaranteed — we'll arrange the earliest slot we can.
- A Guest Relations Officer (GRO) will normally meet you at the property to hand over. Self check-in is available only at a limited number of properties, and only if you've completed our online self-identification (ID upload plus a liveness check) beforehand.
- You must send ID for yourself and everyone travelling with you — adults and children — immediately, with clear photos and readable details.
- The property will be ready for you, but it may still need some extra cleaning or touch-ups around your arrival.
- Building and community facilities may be unavailable at short notice for reasons outside our control.
- You'll need to have read and accepted our House Rules and cancellation terms.
Need help
Call or WhatsApp +971 (4) 392-0202, or email info@deluxehomes.com. We can check availability, take your documents and confirm a booking for you. In an emergency, contact local emergency services first, then let us know.