Do
- Ask for a company invoice before you check out if you need it for expenses — it saves back-and-forth later.
- Check the name and spelling on the invoice as soon as you receive it, while the details are easy to correct.
- Ask us to confirm the price in writing before we arrange any additional service.
- Check the property listing for extra bed and crib charges — they are stated there.
- Get early check-in or late check-out confirmed in writing. Without written confirmation from our team, it is not approved and the home may not be ready.
Don’t
- Don't assume an early arrival or late departure is free or automatic — it depends on availability and may carry a charge of up to one night.
There are no hidden charges. What you pay is the rate shown when you book, plus the government Tourism Dirham Fee, plus anything extra you specifically ask for. Everything below is set out so you can check your own booking line by line.
What can appear on your booking
| Charge | When it applies |
| Accommodation rate | Always. This is the rate confirmed at the time of booking. |
| Tourism Dirham Fee (TDF) | Always. AED 10 per bedroom per night for the first 30 consecutive nights. Set by the Government of Dubai. |
| Security deposit | Refundable hold taken on most bookings. Returned after check-out provided the home is left as you found it. |
| Extra beds and cribs | Only if you request them. Any charge is shown in the property listing. |
| Early check-in / late check-out | Only if approved in writing by our team. Subject to availability; a charge of up to one night may apply, decided case by case. |
| Additional services you request | Only if you ask for them and we confirm the price first. |
Wi-Fi and parking are included with your stay at no extra cost.
The Tourism Dirham Fee explained
The Tourism Dirham Fee is a government charge applied to every guest staying in a hotel or holiday home in Dubai. It is not our fee — we collect it and pass it on.
- Amount: AED 10 per bedroom, per night — a studio counts as one bedroom.
- Charged for the first 30 consecutive nights of your reservation.
- For stays longer than three months, TDF is charged again once every three months, for a 30-night period, or in line with how your stay is extended.
- It applies to every guest, regardless of nationality, residency status or occupation. There are no exemptions.
Worked examples
| Length of stay | TDF charged, per bedroom |
| 5 nights | AED 50 |
| 30 nights | AED 300 |
| 45 nights | AED 300 (capped at the first 30 nights) |
| 4 months | AED 300, then a further 30-night charge at the three-month point |
How to get an invoice or receipt
- Contact our team by WhatsApp or phone on +971 (4) 392-0202, or email info@deluxehomes.com.
- Tell us your booking reference, the property name and your check-in and check-out dates.
- Tell us whether you need it addressed to you personally or to a company, and give us the exact name and address to show.
- We will send the invoice or receipt to your email.
Before you agree to an extra
Refunds and cancellations
Refunds follow the Refund Policy published on our website, which is the current and binding version. If you booked through a travel platform or partner, that partner's own cancellation and refund policy applies to your booking instead.
Still unsure about a charge
Send us the line you're questioning and we'll explain it or correct it.
- Phone or WhatsApp: +971 (4) 392-0202
- Email: info@deluxehomes.com
All our homes are licensed holiday homes operating under DET (formerly DTCM) regulations, which is why the Tourism Dirham Fee appears on every stay. In an emergency, contact local emergency services first.