Do
- Give us the full names of all guests, exactly as shown on their passport or Emirates ID.
- Let us know as soon as your travel party changes, ideally before check-in.
- Check that your total number of guests still fits the property's occupancy — ask us if you're unsure.
Don’t
- Don't bring guests who aren't on the reservation without telling us first.
- Don't assume a removed guest's share is automatically refunded — any refund follows the Refund Policy on our website.
Need to move your dates, add a friend to the booking, or drop someone who is no longer travelling? Message our Reservation Department on +971 (4) 392-0202 (call or WhatsApp) or email info@deluxehomes.com. Tell us as early as you can — the sooner we hear from you, the more options we have.
How to request a change
- Find your booking reference from your confirmation email (if you can't find it, see the section below).
- Contact us on +971 (4) 392-0202 by call or WhatsApp, or email info@deluxehomes.com.
- Tell us exactly what you want to change — the new dates you'd like, or the full name of the guest you want added or removed.
- Wait for us to check availability for your property and confirm what's possible.
- Review any price difference we quote you, and confirm in writing that you accept it before we amend the booking.
- Keep the updated confirmation we send you — that's your proof the change went through.
What to expect
- Date changes depend on availability at your property and on the property's policies.
- Prices vary by date, so a new set of dates may cost more or less than your original booking. We can't guarantee the same rate.
- A change is only in place once we've confirmed it back to you — not when you first ask.
- Every guest staying must be on the reservation, because we register guest details with DET (formerly DTCM).
Nothing is amended until you receive written confirmation from us. Please don't turn up on new dates, or with extra guests, on the assumption that a request has been approved.
Exception. If you booked through a travel website, agency or other partner rather than directly with us, that partner's own booking and change policy applies. Contact them first — and let us know too, so we can help where we can.
Adding or removing guests
Call or WhatsApp us on +971 (4) 392-0202 with the change. To add someone, send us their full name as it appears on their ID. To remove a companion who is no longer travelling, just tell us who to take off the list.
Guests aged 18 and over can stay without an adult present. Younger guests are welcome when accompanied by an adult — just include them in the guest list you send us.
I can't find my confirmation email
- Search your inbox for "Deluxe" or for the email address info@deluxehomes.com.
- Check your spam, junk and promotions folders — confirmations often land there.
- If it's still missing, call or WhatsApp us on +971 (4) 392-0202 and we'll resend it to you.
Contact us
| Channel | Details |
| Phone / WhatsApp | +971 (4) 392-0202 |
| info@deluxehomes.com |
In an emergency, contact the local emergency services first, then let us know.