Do
- Request early check-in or late check-out as far in advance as you can, by WhatsApp or phone on +971 (4) 392-0202 or by email to info@deluxehomes.com.
- Tell us your booking reference, the property, and the exact time you need.
- Wait for our written confirmation before you travel to the property early or plan a later departure.
- Keep that written confirmation on your phone — it is what protects you from an unauthorised-stay charge.
- Vacate the property and hand back access by the standard time if your request was not confirmed.
- Report any major damage to us within 24 hours of check-in, in writing, so it is on record.
- Close and lock all windows and doors whenever you leave the property, to keep it secure and to prevent dust, rain and water damage.
- Tell us in advance if you will be away from the property for more than 7 calendar days in a row, and allow us to carry out inspections during that time to catch water leaks or similar issues early.
Don’t
- Don't turn up early and expect to be let in — the property may still be occupied or being prepared.
- Don't stay past your check-out time on the assumption that a request was granted.
- Don't rely on a verbal or informal agreement; only written confirmation from us counts.
- Don't delay the housekeeping team from entering the property at your check-out time.
Check-in is from 3:00 PM and check-out is by 11:00 AM for every property type — apartments, villas and townhouses.
| Property type | Check-in from | Check-out by |
| Apartment | 3:00 PM | 11:00 AM |
| Villa or townhouse | 3:00 PM | 11:00 AM |
If you need to arrive earlier or leave later than these times, you can ask us — but it is never automatic. Read the rule below before you plan around it.
Early check-in and late check-out: the rule
Early check-in and late check-out follow exactly the same rule:
- They are subject to availability. We can only release the property early, or hold it later, if the schedule around your stay allows it.
- They require written confirmation from us. A verbal "maybe" or a conversation at the door is not approval.
- A charge of up to a full night may apply. It is assessed case by case — it is not automatically a full night, and it is not automatically free.
- The decision, and any charge, will be confirmed to you in writing before your early arrival or late departure.
If your flight lands very early or very late
Contact us as soon as you know your flight times. Even if we cannot give you the property early, we would rather plan your arrival with you than have you waiting at a door. Please note that we do not offer luggage storage, and there is no storage available in the buildings — we can refer you to third-party storage companies if that helps. After check-out, we are not responsible for guest luggage.
How to request it
- Message or call us on +971 (4) 392-0202 (phone and WhatsApp), or email info@deluxehomes.com.
- Give your booking reference, the property, and the exact arrival or departure time you need.
- Wait for our reply confirming availability, approval and any charge, in writing.
- Plan your day around the confirmed time — not around the request.
Two things to do at the start of your stay
The property is provided in 'as is' condition. When you arrive, walk through it and check it over.
Need us?
Phone or WhatsApp +971 (4) 392-0202, or email info@deluxehomes.com. In an emergency, contact local emergency services first, then let us know.
All our properties are operated in line with DET (formerly DTCM) holiday home regulations.