Do
- Leave beach chairs, bicycles and any other rented items inside the property when you go.
- Put smaller accessories somewhere obvious so our team finds them straight away.
- Tell us if something was damaged during your stay, so we can deal with it before the next guest arrives.
Don’t
- Don't drop rented items at the building reception, in a store room or with a neighbour.
- Don't take rented items with you to the airport - anything missing or damaged is charged to you.
On check-out day: close and lock everything, switch off the lights and appliances, leave any rented equipment inside the apartment, return your keys and access cards to the drop-off point given in your pre-arrival information, and tell us you have left. Please plan to have your luggage with you - we cannot store it for you after check-out.
Your check-out steps
- Pack and do a final sweep of the wardrobes, drawers, bathroom cabinets, safe and balcony for anything you have left behind.
- Leave any rented equipment or accessories - beach chairs, bicycles and similar - inside the property. Our team collects these after you check out.
- Turn off all lights and appliances, and switch off the air conditioning.
- Close and securely lock all windows and doors, including balcony and terrace doors.
- Return your keys, fobs and access cards to the designated drop-off location described in your pre-arrival information.
- Tell us you have checked out - message or call us on +971 (4) 392-0202 (phone/WhatsApp) or email info@deluxehomes.com. This is the step guests forget most often, and it is the one that lets us close out your stay cleanly.
Check-out time
Check-out is by 11:00 AM for all properties — apartments, villas and townhouses. Your exact time is shown on your booking confirmation. The time matters: the housekeeping team needs the full window to prepare the property for the next guest.
Need a few more hours? Late check-out is possible subject to availability and must be confirmed in writing by our team before your departure day. A charge of up to one full night may apply, and each request is looked at case by case - so ask early rather than on the morning itself.
Rented equipment and accessories
Luggage after check-out
We do not offer luggage storage, and there is no luggage storage available in the buildings either. Once you have checked out, we are not able to hold, watch or take responsibility for your bags at any point.
If your flight is late in the day, you have two easy options: ask us and we can point you towards third-party luggage storage companies in Dubai, or leave your bags at the airport or in a hotel storage service. Many Dubai malls and metro stations also have paid left-luggage lockers.
Before you close the door
- Passports, wallets, phones and chargers collected
- Safe emptied and left open
- Wardrobes, drawers, bathroom cabinets and balcony checked
- Rented equipment left inside the property
- Lights, appliances and air conditioning switched off
- All windows and doors closed and locked
- Keys, fobs and access cards returned to the drop-off point
- Check-out confirmed with our team
Left something behind?
Contact us as soon as you notice on +971 (4) 392-0202 (phone/WhatsApp) or info@deluxehomes.com. Tell us the property, your check-out date and where in the apartment you think the item is - the sooner you get in touch, the better the chance of recovering it.
Need help on the day?
- Phone or WhatsApp: +971 (4) 392-0202
- Email: info@deluxehomes.com
- In an emergency, contact the local emergency services first, then let us know.
All our properties are operated in line with the requirements of DET (formerly DTCM), Dubai's tourism authority, which is why we ask you to confirm your departure with us rather than simply leaving the keys and going.