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Travelling with pets

Pets are welcome only in select pet-friendly properties, with written approval, a signed Pet Addendum and the pet fee paid before you arrive.

GuestsUpdated 25 October 20263 min read

Do

  • Keep your pet with you at all times — a pet must never be left alone in the property.
  • Keep noise under control so neighbours are not disturbed, including barking and whining.
  • Clean up after your pet indoors and outdoors, using waste bags and the designated bins.
  • Keep your pet off beds, sofas and other furniture.
  • Have proof of vaccination available if asked.

Don’t

  • Don't leave your pet unattended in the apartment, on the balcony or in a corridor.
  • Don't take your pet into shared building facilities such as pools, gyms or lounges.
  • Don't bring a second pet, a heavier pet, or a different pet from the one approved.
  • Don't let your pet sleep on or damage the furnishings.

Pets are accepted in selected properties only — not across our whole portfolio. If you would like to bring your pet, you need written approval for that specific property before you book or before you travel. Without approval, your pet cannot stay.

To ask about a property, message us on WhatsApp or call +971 (4) 392-0202, or email info@deluxehomes.com.

What has to happen before you arrive

  1. Tell us which property you have booked (or want to book) and give your pet's type, breed, age and weight.
  2. Wait for our written confirmation that the property is pet-friendly and that your pet is approved.
  3. Complete and return the Pet Addendum.
  4. Pay the applicable pet cleaning fee in full.
  5. Bring proof of vaccination with you — we may ask to see it at check-in.
The Pet Addendum must be submitted and the pet fee paid in full before your stay begins. If you arrive with an unapproved pet, or with a pet that does not match what was approved, we may refuse entry to the pet and your reservation may be cancelled.

Which pets can be approved

  • One pet per booking. No exceptions without prior approval.
  • Dogs and cats only, once approved. Exotic pets are not accepted without special approval.
  • Under 10 kg, unless a heavier pet has been approved in advance in writing.
  • Vaccinated, and free of fleas and ticks.
  • Not aggressive — aggressive pets are strictly prohibited.

Fees

ChargeAmount
Pet cleaning fee — studio or 1-bedroomAED 1,000 per stay, non-refundable
Pet cleaning fee — larger unitsAED 2,000 per stay, non-refundable
Additional security depositAED 1,500 on top of the standard security deposit

The additional security deposit covers potential damage and is handled the same way as your standard deposit. Any further fees for a particular property or pet are decided case by case and confirmed to you in writing before your stay.

House rules while your pet is with you

You are financially responsible for any damage your pet causes, including cleaning, repair or replacement costs. These are charged in addition to the non-refundable pet cleaning fee. Breaking this policy may also lead to extra fees or cancellation of your reservation.
Exception. A pet over 10 kg, or a pet that is not a dog or cat, can only stay if we have approved it in writing in advance. A verbal or informal "yes" is not approval.

Building and community rules

Your building may have its own rules for pets in lifts, lobbies and outdoor areas, and all stays are subject to the standard holiday home regulations set by DET (formerly DTCM). Follow any signage or instructions from building security.

Need help

  • WhatsApp or call: +971 (4) 392-0202
  • Email: info@deluxehomes.com
  • In an emergency, contact local emergency services first, then let us know.
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